One of the springs broke and needed to be replaced because without it, the door opener would be overstrained.
After checking with the customer about the spring size, our team went to Mr. Robertson’s home to replace the broken spring. Since the springs come in a set of two, the other spring was replaced due to its worn condition after receiving confirmation from the customer. While replacing the springs, our team also checked if there were any other damages, for example with tracks, cables, or rollers. Finally, our team put some lubricate on the rollers and they tested the door for its functionality.
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* $29 service call - deducted from the service
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